Haddon House,
29 New House Park,
St Albans,
Herts,
AL1 1UQ,
United Kingdom

See our refurbished and used test equipment >>



Frequently asked Questions:

How much money can I expect to save over the cost of new test equipment?

What if I need help deciding on a model?

What if I need product information?

What is the availability of reconditioned test equipment?

What pre-despatch inspections are done on the equipment?

What warranty will I receive?

What are your payment terms?

How do I open a credit account?

How do I place an order?

What if I need certification to ISO9001:2000 or UKAS (Certificates of Calibration)?

If I order more than one product will they be delivered together?

How will the equipment be packed for shipment?

How will the equipment be shipped?

I am not located in the U.K., can I still purchase equipment from GPTE International Ltd?

Can I have a product delivered outside the U.K.?

What do I do if I have received equipment which is faulty (and the packing is intact)?

What do I do if the packing & equipment is damaged in transit?

What do I do if the equipment goes faulty within the warranty period?

What after sales support do you offer?

What can I do with my surplus test equipment?

What if I cannot find the answer to my question here?

Answers:-

How much money can I expect to save over the cost of new test equipment?

Typically you can expect to save up to 75% over the manufacturer’s list price of new test and measurement equipment for our quality, refurbished and warranted second user equipment.

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What if I need help deciding on a model?

Please ring us on +44 (0) 1727 841060 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will gladly assist you. We are not biased towards any particular manufacturer and will give you impartial advice. Furthermore, we can inform you as to which is the preferred instrument in the market place for your application.

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What if I need product information?

We can provide technical specifications for most products. Please ring us on +44 (0) 1727 841060 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will send this information to you by email, fax or post, whichever you prefer.

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What is the availability of reconditioned test equipment?

Reasonable efforts will be made to supply most test equipment within 10-14 working days from receipt of your formal written order, and cleared funds in respect of non-credit customers, subject to availability.

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What pre-despatch inspections are done on the equipment?

Equipment sold to end-users is electrically inspected and checked to manufacturer’s specifications by an independent calibration house traceable to UK National Standards and comes with a Certificate of Conformance, unless otherwise stated in our formal quotation. Additionally, the equipment is cleaned and/or refurbished where necessary, so that the physical appearance is similar to its original manufactured condition, unless otherwise stated in our quotation.

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What warranty will I receive?

A warranty will be provided covering parts and labour for all products sold with the exception of those sold "as is". Please see our Warranty Statement for further details.

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What are your payment terms?

We can accept the following means of payment for U.K. customers:-

  1. BACS/Faster Payment transfer with order
  2. Cheque with order
  3. Bankers draft with order
  4. 30 day nett credit terms. This facility is for regular customers and is subject to prior approval by GPTE International Ltd

We can accept the following means of payment for non-U.K. customers:-

  1. Wire transfer with order. The customer accepts to pay all their own bank charges when making wire transfers.

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How do I open a credit account?

This facility is only available to regular U.K. customers, with a good payment history. Upon request, we will send you our Credit Application Form for completion. Once received by us, a credit account will be set up for you once we have completed our checks.

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How do I place an order?

You can place an order by fax, email or post. We will then contact you.

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What if I need certification to ISO9001:2000 or UKAS (Certificates of Calibration)?

There will be an additional cost for calibration, but we can make all the arrangements for you. If calibration is required, simply tell us this at the time of your initial enquiry, we will find out the costs and state them in our quotation to you. Obtaining either of these forms of certification will usually add to the overall delivery time; the additional time will also be stated in our quotation.

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If I order more than one product will they be delivered together?

We will always try our best to ensure that all products on the same order are shipped together. If for any reason this is not the case, we will inform you prior to despatch.

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How will the equipment be packed for shipment?

For the protection of your equipment, we use bubble wrap, polystyrene chips and double-ply cardboard cartons.

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How will the equipment be shipped?

  1. For deliveries to locations within mainland U.K., we sell on a CPT Incoterms 2010 basis. This means that we will arrange the despatch of the goods to your delivery address via our carrier and pay the carriage for the transportation. We do not insure the goods whilst they are in transit to you, as the majority of our customers already have a general transport insurance policy and, therefore, we do not add insurance into our costs when calculating our sales price.
  2. For deliveries to locations outside mainland U.K., we sell on an Ex-Works St Albans Incoterms 2010 basis. This means that either we can contact your designated carrier to arrange for the collection of your goods from us, or you contact them directly yourself and instruct them to collect the goods from us once we have confirmed that they are packed and ready for collection. Either way, carriage and insurance are for your account.

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I am not located in the U.K., can I still purchase equipment from GPTE International Ltd?

Yes, we accept orders from almost anywhere in the world, subject to approval prior to purchase.

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Can I have a product delivered outside the U.K.?

We can deliver to almost anywhere in the world, subject to approval prior to purchase.

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What do I do if I have received equipment which is faulty (and the packing is intact)?

We endeavour to ensure that this does not happen. Equipment sold to end-users, apart from those items sold "as is", is checked to U.K. National Standards and tested against Manufacturer’s specification, unless specified in our quotation. However, if within 2 business days of delivery of the goods to your location you find that the goods are faulty, please telephone, fax or email us with your details, the equipment details including the Serial No., the nature of the fault, and the relevant Sales Order No., Invoice No. and date and confirmation that the packing was received intact. Depending on nature of the fault, we will either ask you to obtain a quotation for repair locally and pay the costs for this repair, or give you a Goods Return Number (GRN) and ask you to return the equipment to us at your cost and insurance for repair by us. We will return the goods to the original destination with carriage for our account. Please see our Terms and Conditions for our full warranty details.

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What do I do if the packing & equipment is damaged in transit?

We recommend that you insure your goods whilst they are in transit, either through your own general insurance policy, or with the carrier. Your claim is with the carrier company.

It is very important to ensure that when signing for all deliveries, the person signing also writes "unchecked" by their signature, otherwise some insurance companies will say that the goods have been signed for in good condition and will not accept a claim, so it is good standard practice to automatically sign "unchecked" for every delivery.

Please immediately inform the carrier. It is a good idea to take photographs of the damage for your records before opening the package. Keep all the original packing material as proof of possible physical damage. If you encounter problems with your claim against the carrier, please let us know and we will try and assist you.

If the equipment is faulty, please contact us and we will assist you in arranging for it to be repaired.

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What do I do if the equipment goes faulty within the warranty period?

Please telephone, fax or email us with your details, the equipment details including the Serial No., the nature of the fault, and the relevant Sales Order No., Invoice No. and date. Depending on the nature of the fault, we will either ask you to obtain a quotation for repair locally and pay the costs for this repair, or give you a Goods Return Number (GRN) and ask you to return the equipment to us for repair. As long as the fault is within the warranty terms and has not occurred through misuse, maltreatment or modification and the warranty void seals are still intact we will cover the cost of repair. All test equipment is returned to us at the customers cost and insurance. As long as the repair is within the warranty terms, we will return the goods to their original destination with carriage for our account. Please see our Terms and Conditions for our full warranty details.

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What after sales support do you offer?

Our philosophy is to maintain a close link with all our customers and to answer any technical and commercial questions that may arise. Please contact us should you need any help once you have received your test equipment.

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What can I do with my surplus test equipment?

We are willing to consider buying any surplus test equipment that you may have no further need for. Please send a list of all the items that you wish to dispose of to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will respond to you within 24 hrs (or, you can fax your list to us on +44 (0) 1727 861565).

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What if I cannot find the answer to my question here?

Please telephone (+44 (0) 1727 841060), fax (+44 (0) 1727 861565) or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will try to help you.

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